English for Customer Service (for the Hospitality Industry)
(Coming Soon!) Learn the essential English words and phrases to immediately improve communication at work. English for Customer Service is designed for those in the hospitality industry who want to learn English in order to communicate better with customers and provide quality customer service. You will acquire the language skills necessary to feel more confident and to be successful at work. You may be able to find a better job or advance in your current one. Learn short and simple phrases quickly and easily! No prior knowledge of English is required. Lessons: Greetings & Leavings Questions to ask Customers What Customers Might Say Pleasing the Customer Customer Complaints The Unexpected Telephone Conversations Customer Service Dialogues
Includes: 400+ words and phrases 1 Audio CD (1 hr) 1 Quick Reference Guide with Pronunciation Key
Nota: Audios están disponibles en un solo paquete (1 CD específico para el trabajo)
o dobles (1 específico para el trabajo de CD y 1 CD de conversación)
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